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Terms and Conditions

Terms & Conditions

  • Do you sell to the public?

    Sorry, Gift Zone only sells to traders i.e. retailers. 

  • How long will it takes between registering for access and receiving my username and password?

After you finished the registration form, an E-mail will send to you with your username and password. However, it doesn't mean that you could login straight away. It means the registration has sent to our office and it will need to be activated manually by our staff. Another E-mail will send to you once the activation process has done. The activation is only processed during working hours i.e. Monday – Friday. We really appreciated your understanding and patience.

 

  • What’s the minimum order?

The minimum amount for the first order is $100. There are no limits for subsequent re-orders.

 

  • What kind of payment do you accepted?

We accept Direct Deposit, Bank Cheque, Credit Card and PayPal.

 

  • How will I know that the order has been successfully received?

After placed an order, a confirmation E-mail will send to you with the details of your order.

 

  • How long it takes for me to receive my order?

Gift Zone items are shipped via COURIERSPLEASE( www.couriersplease.com.au). Once payment is made items will be dispatched next day Monday-Friday. However, during and after the trade fair period, the order may take up to 10 days to be despatched.

 

  • What’s the return policy?

We strongly recommend you to contact us once you found the faulty items within 14 days from receipt of goods.  We take credit or replace the items according to your preferences. Late claim will not be accepted. We will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). We cannot accept responsibility for the loss of any of our items/parcels during transit due to a fault of a third party service provider (the courier). However, we will assist the customer in locating the parcel & to investigate a reported loss and pursue the appropriate channels until the matter is resolved.