FAQS
General
Do you sell to the public?
In a word, no, we don't sell to the public, either through this website or otherwise. Gift Zone is a wholesale company and as such, we only sell to onsellers. If you would like to take a look at some of our products or would like a list of stockists in your area, please don't register for the website but instead send an email to [email protected] requesting information
How long do I need to wait between registering for access to the Gift Zone website and receiving my username and password?
As the Gift Zone website is restricted to trade customers, all registrations need to be manually vetted by staff in the office. Thus registrations are only processed during working hours, Monday to Friday. We thank you for your patience.
Ordering
Do you have an minimum initial order amount?
Yes, the minimum order amount for a first order with us is $300. Subsequent re-orders will not attract the minimum.
How will I know that you have successfully received my order?
When we have received your order, you will receive an auto-generated brief confirmation email from us. If you have not received any email from us in 2 business days, please contact us.
Shipping
When can I expect my order to arrive?
For most of the year your order will be despatched within 72 hours (Monday to Friday), pending payment. However, during certain periods i.e. during and after trade fairs, your order may take up to 10 days to despatch.
Returns
What is your policy regarding faulty items?
We can replace faulty items. No claims will be accepted unless made within 10 days from receipt of goods. Failure to claim during this time constitutes full acceptance of goods.